Vintage Homeware.co.uk

We can only answer questions briefly here as each case is unique. But, if you do not find the answer to your question please use the 'Contact Us' button and ask us what you wish to know and we will get right back to you.

How Can I Order?

If you are buying from a UK address orders can be made online using our secure credit card checkout facility.
If you require shipping outside UK, email us and we will let you know the shipping charges to your country before you submit your order.
If you prefer to pay by cheque or carry out a cash transaction, please use the 'Contact Us' button and leave contact details and we can discuss.

Are My Details Private?

Your privacy and security are extremely import to us, so we do not share, sell, swap or trade any of your details or information with other parties. Furthermore, we only use your details for the purpose which you submitted them, so unless you actually sign up for the newsletter, you will not receive it. We don't use your information or order details to contact you about anything other than your order.

I Want to Sell My Items

If you have antique, vintage, collectible, unique or unusual homeware items that you would like to sell, we can provide two options for you to sell these items.

Option 1
We are about to develop a new MEMBERS CATEGORY where you can list your items, along with a photograph and written description. Your items will stay listed in the category on our website where they can be seen by all our clients until you have sold them or withdraw the advertisement. The cost of each listing is £10.00 and there is no time limit. If you would like further details please use the 'Contact Us' button and email us asking for details.

Option 2
We buy some items that are in line with our general interest, i.e. Antique or vintage and unusual items for the kitchen, related to tobacco use or generally Victorian or earlier homeware items. If you have anything along these lines to sell please use the 'Contact Us' button and let us know what you have to sell with an accurate description (including all wear and damage) and photographs of the items. We offer very fair prices and also consider part exchange.

Do You Have a No Quibble Guarantee?

YES! All the products sold by Vintage Homeware are covered by our NO QUIBBLE GUARANTEE and so if for any reason you are not happy with your purchase, you can return it to us and be refunded. However, we make every effort to ensure your satisfaction. We therefore describe the products as accurately as possible, you may email us for further information or pictures of any items and all orders are packed very securely for shipping. However, if the product you receive is not as stated on the web site, we will refund the total cost, including return postage. If you change your mind, you will receive a refund, but we will not refund the return postage. We would just ask that the goods are returned to us in the same condition as they were sent and have not been altered or tampered with (if they have been damaged in transit - see Lost and Damaged Orders) and that we receive email notification within 7 days of the arrival of your order of your intention to return the goods.

Are the Prices Are for the Private Person or to Traders?

The prices quotes in our catalogue are to both the trade and private customers. The profit margin is very low as I do this mainly for the fun of it, but if you buy regularly or in quantity we will arrange competitive prices for you.

What is the Rate of Exchange as I Live Outside the UK

If you find difficult to convert the Pound Sterling into your own currency we hope to provide a link to a converter soon under our links

Can You Give me Further Shipping Information?

Buying some items from the U.K. and have it shipped to you may be as expensive as the item itself, however, many of these items are very rare and if you really wish to acquire it then costs become less of an issue.
We are keen to reduce the impact of shipping costs for our customers, therefore, our shipping rates include packaging and handling and are charged at cost without surcharges.
All P&P totals are for UK only. Therefore, if you are buying from a UK address orders can be made online using our secure credit card checkout facility.
We can let you know the shipping charges to your country if outside the UK before you submit your order.
We ship to most locations worldwide, current exceptions are Nigeria and Vietnam.
If you prefer to pay by cheque or carry out a cash transaction, please use the 'Contact Us' button and leave contact details and we can discuss.

What are the Postage Times?

We use first class post within the UK, airmail to Europe, and both air mail and surface mail to the rest of the world. These average delivery times from the point of order are subject to the postal traffic conditions:
►UK 2 - 7 working days.
►Europe Airmail 3 - 7 working days.
►USA and Worldwide Airmail 4 - 12 working days.
►USA and Worldwide Surface Mail 2 - 12 weeks.
If you require an order by a deadline, please check with us, as this can be arranged depending on the circumstances.
We are experienced and careful packers, with no breakages so far!
If your order is delayed or damaged, just let us know and we will sort it for you.
If you have any questions or you would like an idea of shipping costs for a product or order, please use the 'Contact Us' button and we will happily respond.

What Happens about Lost and Damaged Orders?

If your order goes missing or is damaged in transit please contact us by email so we can sort this out for you. Please do not dispose of the damaged goods as they may be required. If you have any questions about your guarantee please use the 'Contact Us' button and email us, we are happy to answer them.